Dealing with confrontation is the theme of the next Lunch and Learn event being put on by the Parkland Chamber of Commerce.
Set for Tuesday at 11:45 at the Parkland Rec Complex, Chamber Executive Director Stephen Chychota says it will feature a presentation by Robyne Fredriksen of Robyne D Counselling.
"A lot of our businesses, whether it is retail or service, they are coming into conflict once in a while with their front-line staff. They are dealing with people who are going through a time or something like that. And they have to deal with it in the moment at their business."
Fredriksen hopes those attending will come away with some easily applicable skills.
"We are going to talk in-depth - we have about 40 minutes - about seven steps. I found a really great video that is somewhat of a role play that can really tangibly set out these seven steps so that you can visualize yourself in the role of the customer service person."
You must pre-register for the event by going to the Parkland Chamber's website or calling 204-622-3140.
