Some of you may have received a higher than usual Manitoba Hydro bill last month.
If you did, that likely means you haven't been a Manitoba Hydro customer for long.
"If you don't have a long billing history, our system was giving more weight to the weather data," said Scott Powell, Manitoba Hydro Director of Communications. "Seeing as we've had the hottest summer in the past 30 years, those customers who had a very short or non-existent billing history, the system absolutely weighted heavily towards weather. So, that resulted in the much higher estimated bills then you would normally see."
If you received a bill that's more than $400, Manitoba Hydro is working to correct that.
"We've begun manually reviewing any estimated residential bill that's over that amount," said Powell. "And, if it's found to be seriously out of the ordinary, we're adjusting them manually before sending to customers."
Also if you received a higher than usual bill, now is the time to speak up so you can get it adjusted.
"Read your meter right away if your bill is higher than you think it should be, and call us at 204-480-5900, or 1-888-MB-Hydro," he added. "We will then take a look at their estimated bill and their meter reading and adjust it accordingly. We understand the frustration that customers would have if they received a higher bill."
To submit your meter reading online, head to Manitoba Hydro Meter Reading.
